ORDERING & PRODUCTION

What does made-to-order mean? All OATS pieces are made especially for you once your order is placed. This allows us to minimise waste and produce thoughtfully in small batches.

What is your lead time? Our current lead time is approximately 10–25 business days for your piece to be made and shipped. During busy periods, this may be slightly longer.

Can I request a rush order? Yes — we can often accommodate rush orders depending on our current workload. Please email us before placing your order and we’ll do our best to help.

Can I cancel my order? As each piece is made especially for you, we’re unable to guarantee cancellations once your order has been placed. If you need to make any changes, please reach out as soon as possible and we’ll always do our best to help before your piece goes into production.

SIZING & FIT

How do I choose the right size? We recommend checking our size guide and product descriptions. If you’re between sizes, feel free to reach out — we’re always happy to help.

I’m petite / tall — will this fit me? Our pieces are designed to be adjustable and flexible, however fit can vary depending on height and proportions. Some styles may sit longer or shorter depending on your torso length.

Do your fabrics stretch? Yes — most of our pieces are made from a soft, 4-way stretch fabric designed to move with your body. Fabric: 92% Polyester / 8% Spandex.

SHIPPING

Where do you ship from?  We are based in Melbourne, Australia.

Do you ship internationally?  Yes, we ship worldwide.

How long does shipping take? Shipping times vary depending on your location and selected shipping method. You’ll receive tracking once your order has been dispatched.

Will I have to pay customs or duties? International orders may be subject to customs fees or import duties, which are the responsibility of the customer.

What happens if my parcel is delayed or lost? Once your order has been dispatched, it is in the care of the shipping provider. While we do everything we can to ensure a smooth delivery, delays can occasionally occur and are outside of our control. If your parcel is delayed, please refer to your tracking link or contact the shipping
provider directly. If your parcel is confirmed as lost, please contact us and we’ll assist you in lodging an investigation with the carrier and work towards a resolution.

What if I entered the wrong address? If you’ve entered the wrong address, please contact us as soon as possible and we’ll do our best to  update it before your order is dispatched. Once your order has been shipped, we’re unable to make changes to the delivery details. If a parcel is returned to us due to an incorrect or incomplete
address, we can arrange for it to be resent — additional shipping fees may apply.

RETURNS & EXCHANGES

Do you offer returns or refunds? As each piece is made-to-order, we generally offer store credit or exchanges unless the item is faulty.

What if my item is faulty? If you receive a faulty item, please contact us within 7 days and we will arrange a repair, replacement, or refund in line with Australian Consumer Law.

Can I exchange for a different size? Yes — we can offer exchanges depending on availability. Please contact us as soon as possible.

PRODUCT CARE

How should I care for my garment? We recommend a cold hand wash and air drying to maintain the quality and longevity of your piece.

ABOUT OATS

Where are your pieces made? All pieces are handmade in Naarm/Melbourne by our small team of makers.

Why made-to-order? We believe in slow fashion — creating pieces with intention, reducing waste, and supporting local makers.

ADD-ONS

What is the Rose Brooch? Our Rose Brooch is an optional add-on that can be styled with selected pieces for an elevated look.

If you have any questions at all, feel free to reach out — we’re always here to help.