Refund policy
Thank you so much for supporting slow fashion. Please take a moment to review our returns and exchanges policy.
As each garment is handmade to order, we’re unable to offer refunds or cancellations for change of mind. However, we are happy to offer an exchange for a different size (in the same garment and colour) within 10 days of receiving your order. Please ensure to fill out the supplied returns form packaged with your order.
Items must be returned in their original condition, and return postage is at the customer’s expense.
Please note:
Our size chart is a guide only. We recommend including your measurements when placing your order so we can help ensure the best possible fit.
For custom orders, we are unable to offer refunds or exchanges.
If you would like to request an exchange, please email hello@oats-the-label.com.
Please allow up to 24 hours for a response. Emails are not monitored on weekends.
If you are unsure about sizing, colour, or fabric, please feel free to contact us prior to purchasing —
we’re always happy to help.
Terminology:
Agreed* refers to a mutual agreement between OATS THE LABEL and the customer. Manufacturing Fault* refers to a defect that occurred during the production of the garment.
For more information about your rights as a consumer, please visit the ACC.
Thank you again for supporting handmade.
