We take great care to ensure our garments meet our quality standards. However, if you believe an item you have received is faulty, damaged or does not meet the description provided, please contact us at hello@oats-the-label.com with your order number, a clear description of the issue and, where possible, photographs showing the fault.

We may ask you to return the item so that we can assess the issue.

If the item does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the issue.

Where an item has a major failure, you are entitled to choose between a replacement or refund. Where the issue is minor, we may choose to repair the garment or item within a reasonable time.

If an item is confirmed to be faulty, OATS THE LABEL will cover or reimburse reasonable return postage costs.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law.